# 客服Shopify Inbox
Shopify Inbox 提供一个邮箱用于处理您的所有在线客户交互。您可以使用 Shopify Inbox 管理客户对话、自定义在线商店中的聊天外观、创建自动回复以及从 Shopify 后台查看对话分析。Shopify Inbox 提供网页版 ([inbox.shopify.com](https://inbox.shopify.com/))，还可以将其下载到 [iOS](https://apps.apple.com/app/shopify-inbox/id1301681854?hl=en\&utm_source=inbox_admin\&utm_medium=install\&utm_campaign=ios) 和 [Android](https://play.google.com/store/apps/details?id=com.shopify.ping\&hl=en\&utm_source=inbox_admin\&utm_medium=install\&utm_campaign=android) 移动设备上。
您可以使用 Shopify Inbox 将聊天功能添加到在线商店中，以便客户可以在购物时向您发送消息。您还可以使用 Messenger 等其他消息传递渠道来接收客户的消息。Shopify Inbox 支持您从台式电脑和移动设备中查看并回复这些邮件。
#### 与本节相关的主题
* [设置 Shopify Inbox](https://help.shopify.com/zh-CN/manual/inbox/setup)
* [对话指标](https://help.shopify.com/zh-CN/manual/inbox/conversation-metrics)
* [在线商店聊天](https://help.shopify.com/zh-CN/manual/inbox/online-store-chat)
* [保存的回复](https://help.shopify.com/zh-CN/manual/inbox/saved-responses)
* [外观](https://help.shopify.com/zh-CN/manual/inbox/appearance)
* [集成](https://help.shopify.com/zh-CN/manual/inbox/integrations)
* [客户对话](https://help.shopify.com/zh-CN/manual/inbox/conversations)
* [Inbox 通知](https://help.shopify.com/zh-CN/manual/inbox/inbox-notifications)
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